Contracts

Hardware Maintenance contracts:

The annual rate includes the following:

  1. Upon call, on customers premises, the following:
    1. Elimintion of the faults.
    2. Checking and re-establishment of the normal working conditions of the equipment.
    3. Supply and replacement of spare parts replaceable on customer’s premises. If spares are no longer available, replacement of equipment for account of customer.
    4. Cleaning and lubrication necessary for the equipment according to working specifications.
    5. Where the equipment is equipped with apparatus, elimination of electronic faults and replacement of electronic units when necessary.
  2. Workshop repairs and overhauls that may be necessary will provided to equipment hereunder as follows:
    1. Contract Class A – for three years from commencement date – free of charge.
    2. Contract Class B – Cost on all new parts required to repair equipment.

Workshop repairs and overhauls required after the three-year period in the case of equipment listed under Contract Class A and in all cases to equipment listed under Contract Class B will be quoted for by Erbec and submitted to customer for approval prior to the performing of work needed to be done. The cost will be for account of the customer.

Service Agreement:

The annual rate includes the following:

  1. Monthly call to customers premises to service the hardware with cost of repairs/hardware/spares for customer account:
    1. Elimintion of the faults.
    2. Checking and re-establishment of the normal working conditions of the equipment.
    3. Installation, updates and problem solving.
    4. Cleaning and lubrication necessary for the equipment according to working specifications.
    5. Where the equipment is equipped with electronic apparatus, elimination of electronic faults and replacement of electronic units when necessary.
    6. Reloading of faulty software.
    7. Virus removal subject to having recognized anti-virus protection.
  1. Workshop repairs and overhauls required after the three-year period in the case of equipment listed under Contract Class A and in all cases to equipment listed under Contract Class B will be quoted for by Erbec and submitted to customer for approval prior to the performing of work needed to be done. The cost will be for account of the customer